SERVICE REQUEST
For optimal performance, we recommend 12-monthly servicing of all SafeGauge tools.
OUR SERVICE PROCESS
ACCURACY
Equipment is tested against a reference tool with at least double the accuracy and recalibrated if product specifications are not met.
CERTIFICATION
Upon completion, a new certificate is issued, with both a hard copy and digital records kept for the customer's future access.
SOFTWARE
The latest software is installed, providing your device with the most up-to-date features for optimal performance and refreshed service details.
QUALITY CHECK
Key functions, including connectivity, response time, and accuracy are tested, with evaluations for further improvements.
REPLACE BATTERY
The battery pack is replaced at each service to ensure reliability during operation and a noticeable improvement in recharging cycles.
SERVICE PARTNERS
CANADA
Finning
Phone: 1 888 346 0604
Frequently Asked Questions
Do SafeGauge products require regular servicing?
Yes. SafeGauge recommends 12-monthly servicing for all products to ensure accuracy, reliability, and safe operation. Regular servicing helps maintain performance in demanding industrial environments and supports long-term product life.
Who completes SafeGauge servicing?
SafeGauge servicing is completed either by SafeGauge directly or by one of our authorised service partners, depending on your location. All authorised partners are trained to SafeGauge standards and use approved procedures and equipment.
Why is annual servicing recommended?
Annual servicing ensures your SafeGauge tools continue to deliver accurate measurements, operate reliably, and meet internal maintenance, safety, and quality requirements. It also helps identify wear, damage, or calibration drift before it impacts results.
What is included in a SafeGauge service?
A standard SafeGauge service typically includes:
- Inspection of mechanical and electronic components
- Functional testing and verification
- Calibration checks (where applicable)
- Firmware updates (if required)
- General condition assessment
The exact scope may vary depending on the product type.
How do I book a SafeGauge service?
You can request a service by submitting a service request via the form on our website or by contacting your local authorised SafeGauge service partner.
Can multiple SafeGauge tools be serviced at once?
Yes. Multiple tools can be sent together for servicing, making it easier to maintain entire kits or fleets on a consistent service schedule.
How long does SafeGauge servicing take?
Turnaround times vary depending on product type, location, and service requirements. Your SafeGauge team or authorised service partner will provide an estimated timeframe when your service is booked.